Vindaloo Softtech Pvt. Ltd.

  The business operation has transformed over the years with the advancement in technology. The cloud-based solution in contact centers has emerged as an efficient trend. The increase in demand for cloud-based contact centers is showing the potential it holds to shape the business across industries. In this article, we will delve deeper into this booming trend to get a deeper insight into how it is impacting call centers.  What are cloud-based contact center solutions? If you can imagine a contact center that exists, but not in a physical form only over the internet. That would be a perfect representation of contact centers based on cloud solutions. It has all the features of a traditional contact center along with hosting privileges. How does a cloud-based contact center function? A  cloud-based contact center solution  is a technology that enables consumers to use storage, servers, databases, and applications over the cloud. Cloud computing functions in such a manner that it reduces

  eCommerce is becoming the most profitable industry. Online retail sales amount to 4.9 Trillion U.S dollars worldwide and experts forecast it to grow over 50% within the next four years. ( Source :   Statista ) This kind of surge in the eCommerce market is a boon and bane as well for business owners. The increase in the online visitors to the store translates to increased revenues but also means increased queries and demand for a better customer care experience. A minor slip-up or a bad experience can push the customer towards the competition. Such modern problems require modern solutions such as chatbots and automated emails. However, for certain customers, having an actual person on the other side of the line is more comforting than the pre-programmed response from a robot. For such scenarios, a contact center solution is indispensable. Let’s understand the key features a modern contact center solution brings to the eCommerce industry. Key features of a modern contact center solutio

Suppose, you are a proud owner of a ten-storey commercial building. Each floor has five offices, and each office has been rented out to a tenant. Now that you have fifty tenants, your building is a Multi-Tenant complex. Likewise, you own a single office in a commercial building and you have rented it out to a single tenant, that makes it Single-Tenant. The concept remains the same. Although, what exactly is Multi-Tenancy? Before we jump into Multi-Tenancy, let us first briefly understand what Single-Tenancy is. To go forward with the real estate analogy, a Single-Tenant environment is as good as a single family house. Just like in single family homes, single-tenant clients use corporate utilities with the neighbours (IAAS), but the roof, walls, heating, ventilation, and air conditioning system (SaaS) is completely theirs. A single instance of the software and supporting infrastructure serve just a single client. With single tenancy, each customer has his or her own independent database

VSPL, a renowned digital service provider has announced its Single-Tenant and Multi-Tenant Contact Center Software versions for various types of businesses. Like the name says, the single-tenant software could be leveraged by the end-users for their own usage. The main customers of single-tenant Contact Center Software are call centers, banks, insurance companies, BPO’s, healthcare, manufacturing, and many other businesses looking for better customer engagement and increase in customer satisfaction. The multi-tenant Contact Center Software is mainly leveraged by ITSP’s (Internet Telephony Service Providers), Telecom, ISP’s (Internet Service Providers), and VoIP (Voice over Internet Protocol) service providers to give contact center services or hosted call center services. On the announcement of the Single-Tenant Contact Center Software and Multi-Tenant Contact Center Software, Mr. Bhaskar Metikel, the CEO of Vindaloo VoIP Services Pvt Ltd said, “VSPL’s Contact Center Software is one