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Showing posts with the label VoIP industry

How AI Enhances VoIP Call Experience

  Servion  predicts that, by 2025, AI will power 95% of all customer interactions, and we cannot deny the possibility of looking at the rapid growth of Artificial Intelligence. VoIP, a method of transmitting phone calls over the internet, has become a widely chosen option for businesses of all sizes, considering its benefits and ubiquity. With the advancement of AI technology in various industries, it is increasingly clear that AI is going to change the way the VoIP industry works. By utilizing AI algorithms, VoIP platforms can intelligently analyze communication patterns, identify potential risks, and proactively implement security measures. This interaction not only optimizes operational efficiency but also positions businesses at the forefront of technological innovation. The application of AI in VoIP has revolutionized communication systems, enabling predictive analytics and enhanced control over business threats. The integration of AI technology has boosted traditional telecommuni

How AI Helps in VoIP Fraud Detection and Prevention

  Do you think businesses now rely on traditional telephone networks? No! Communication has evolved a lot in the last decade and that has increased the importance and usage of Voice over Internet Protocol. VoIP, a groundbreaking technology, has redefined the landscape of communication for both individuals and businesses. It changes how we talk by using the internet instead of old-fashioned phone lines. Understanding VoIP Fraud: Voice-over-Internet-Protocol (VoIP) tools provide versatility and mobility, but they bring along significant risks capable of harming a company’s reputation and operations. Cybercriminals exploit susceptibilities to eavesdrop on calls, steal confidential information, and demand ransom in exchange for data protection. It is important to understand that no technology these days comes without any risk and thus, if you want to enjoy its benefits, you have to be ready with proactive measures to stay protected from its threats. Challenges in VoIP Fraud Detection: When

5 Key Features of VoIP Trends to Watch in 2023

Trends may not always dictate the future of an industry, it certainly does help in understanding the current innovations, analyzing their impact in the foreseeable future, and predicting their role in revolutionizing the industry. The VoIP industry has seen tremendous growth over the past decade as it surpassed $40 billion in 2022 with a 10% CAGR from 2023 to 2032 ( Source:  GM Insights ) Before we jump head first into some of the predicted VoIP trends to watch out for in 2023, here is a history of VoIP as a business communication channel.  History of VoIP Early 1990-2000 InternetPhone can be considered as the first instance of VoIP. Using InternetPhone users could use specialized software to call other users through connected speakers and microphones in 1995. In 1998, InternetPhone partnered with Microsoft Netmeeting for internet voicemail applications. Around this time period, the term Voice over Internet Protocol (VoIP) was coined.  2000-2015 Skype was launched in 2003 that supporte