Vindaloo Softtech Pvt. Ltd.

  The business operation has transformed over the years with the advancement in technology. The cloud-based solution in contact centers has emerged as an efficient trend. The increase in demand for cloud-based contact centers is showing the potential it holds to shape the business across industries. In this article, we will delve deeper into this booming trend to get a deeper insight into how it is impacting call centers.  What are cloud-based contact center solutions? If you can imagine a contact center that exists, but not in a physical form only over the internet. That would be a perfect representation of contact centers based on cloud solutions. It has all the features of a traditional contact center along with hosting privileges. How does a cloud-based contact center function? A  cloud-based contact center solution  is a technology that enables consumers to use storage, servers, databases, and applications over the cloud. Cloud computing functions in such a manner that it reduces

  India, February 1, 2024- As ITExpo, one of the largest and longest-running business technology events, approaches, Vindaloo Softtech is pleased to announce its participation from booth 567. It will showcase its innovations and contribute to the dynamic discussions shaping the future of business technology. Vindaloo Softtech revolutionizes businesses with top-notch IT solutions. From FreeSWITCH and WebRTC solutions to Asterisk development, Web and Mobile App creation, Custom CRM development, and Augmented Team services, it reshapes business operations, empowering clients to thrive in the dynamic digital landscape. “We are thrilled to be part of ITEXPO, where over 7,000 business and technology professionals are expected to gather. At the event, we look forward to presenting our innovative solutions that can empower businesses to shape their future,” expressed Bhaskar Metikel, the Founder of Vindaloo Softtech Pvt. Ltd. About Vindaloo Softtech Vindaloo Softtech  fixes its position as an

  “ In a significant move towards global expansion, Vindaloo Softtech, a prominent  IT service provider,  has entered into an exclusive partnership with TrionIP for the Chilean market.” Vindaloo Softtech , comprising a wide array of services like IT staff augmentation, VoIP Software Development, Custom CRM Development, and Web App development, has formed an exclusive distributorship with one of Chile’s most renowned technological solutions providers to spread its wings quickly in Latin American countries. Known for its feature-rich VoIP products, such as a future-proof VoIP Billing System, Multi-Tenant IP PBX, Cross-Platform VoIP Softphone, and Call Center Software, Vindaloo Softtech has a successful track record of assisting clients worldwide. TrionIP  and Vindaloo Softtech contacted each other as they discovered common values and growth goals. This led to an exciting partnership that brings benefits to both companies, strengthening their positions for long-term success in the fast-pa

  eCommerce is becoming the most profitable industry. Online retail sales amount to 4.9 Trillion U.S dollars worldwide and experts forecast it to grow over 50% within the next four years. ( Source :   Statista ) This kind of surge in the eCommerce market is a boon and bane as well for business owners. The increase in the online visitors to the store translates to increased revenues but also means increased queries and demand for a better customer care experience. A minor slip-up or a bad experience can push the customer towards the competition. Such modern problems require modern solutions such as chatbots and automated emails. However, for certain customers, having an actual person on the other side of the line is more comforting than the pre-programmed response from a robot. For such scenarios, a contact center solution is indispensable. Let’s understand the key features a modern contact center solution brings to the eCommerce industry. Key features of a modern contact center solutio

  Customer communications are crucial for any business to thrive and grow. It enables brands to  connect with the leads and customers to talk with a representative of the brand for any query or  grievance. By providing timely prompts and immediate issue resolution, your customers feel  valued and this positively affects the customer experience and their outlook towards the brand. Customers expect a great customer experience at every stage of their journey and 84% of  customers feel that experiences are as important as the actual products and services.  ( Salesforce ) With the advancements ie technologies, different tools are available for effective customer communications such as messenger apps, chatbots, emails, and social media platforms. However, each has its benefits and shortcomings that render it unworthy to be termed as the complete solution of business client communication. For a business to remain engaging, and efficient  contact center software  is irreplaceable. Why does a b

VSPL, a renowned digital service provider has announced its Single-Tenant and Multi-Tenant Contact Center Software versions for various types of businesses. Like the name says, the single-tenant software could be leveraged by the end-users for their own usage. The main customers of single-tenant Contact Center Software are call centers, banks, insurance companies, BPO’s, healthcare, manufacturing, and many other businesses looking for better customer engagement and increase in customer satisfaction. The multi-tenant Contact Center Software is mainly leveraged by ITSP’s (Internet Telephony Service Providers), Telecom, ISP’s (Internet Service Providers), and VoIP (Voice over Internet Protocol) service providers to give contact center services or hosted call center services. On the announcement of the Single-Tenant Contact Center Software and Multi-Tenant Contact Center Software, Mr. Bhaskar Metikel, the CEO of Vindaloo VoIP Services Pvt Ltd said, “VSPL’s Contact Center Software is one

If one is talking about flawless customer support operations, then it is the duty of the customer care department of the company to provide services that are at par with international standards! Often, this department is empowered by a call center solution. The quality of service relies on the executive handling the customer call as well as the call center software the department is using. In case of assistance from the omni -channels, a phone line solution does not fulf il every criterion and hence the support from the former matters a lot. It is the standard that is followed all over the world today and is not a niche practice! Asterisk based solution glitters in its suppleness and ease of use besides some outstanding features. It is seen that a single platform allows a customer care department to provide services to the customers that work best for them. Asterisk development has touched the next level in recent times. Talking about the latest and advanced features the pl