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Showing posts with the label Multi-tenant Contact Center Software

How Multi-Tenant Contact Center Solution can help your Business?

Suppose, you are a proud owner of a ten-storey commercial building. Each floor has five offices, and each office has been rented out to a tenant. Now that you have fifty tenants, your building is a Multi-Tenant complex. Likewise, you own a single office in a commercial building and you have rented it out to a single tenant, that makes it Single-Tenant. The concept remains the same. Although, what exactly is Multi-Tenancy? Before we jump into Multi-Tenancy, let us first briefly understand what Single-Tenancy is. To go forward with the real estate analogy, a Single-Tenant environment is as good as a single family house. Just like in single family homes, single-tenant clients use corporate utilities with the neighbours (IAAS), but the roof, walls, heating, ventilation, and air conditioning system (SaaS) is completely theirs. A single instance of the software and supporting infrastructure serve just a single client. With single tenancy, each customer has his or her own independent database