Vindaloo Softtech Pvt. Ltd.

Shopping is a highly personal activity for most. Some require the touch and feel of the products they are buying while others are on a hunt for saving a few bucks on discount. Some may have questions about the product. What are the color options available? Are there any discounts on selected products? Any other product recommendations? In case of brick and mortar stores, a sales rep can quickly respond and provide satisfactory responses. In case of online shopping, chatbots fill in the gap. In fact, 52% of consumers are more likely to make repeat purchases if the company offers support via live chat ( Kayako ).   Chatbots are no longer automated responses to most common questions asked by a visitor on your website. They have evolved to become a full-fledged conversational marketing tool that can help a visitor achieve their goals purely through intelligent responses. Let us understand chatbots better and learn how it can become every shopper’s handy assistant. Concept of Chatbots I...

A chatbot is a good example of the unmatched potential of technologies like Artificial Intelligence (AI) and Machine Learning (ML). A chatbot is reshaping nowadays many businesses by improving their customer care service by automating it.  It helps businesses make their customer care service expeditious and improve its quality while matching the satisfaction level of their clients. Chatbot lets businesses take numbers of customer queries at once and solve these while providing the most satisfactory answer.  It has prompted businesses to leverage chatbot to harness its various benefits. A contact center is no exception and also getting the most promising benefits of the chatbot.  Contact center  is a centralized office that is responsible for handling customers’ queries through different mediums like phone, email, webchat, etc. So, customers get the liberty to use any of these options to communicate with the contact center to resolve their queries.  Bef...