Vindaloo Softtech Pvt. Ltd.

  Telecommunication is one of the biggest inventions mankind has ever seen. Speaking to someone who is sitting miles away from us, was a beyond imagination thing at a time. There won’t be anyone thinking we will be doing business with a firm out of the countryside at that time. We all can thank the telecommunication industry for making these happen. Starting with circuit-based dialer pad telephones to wholesale class 4 Softswtich solutions the telecommunication industry has transformed. The modern era values the easiness that Softswitch has brought to our lives. In this article, we will be discussing this interesting and effective communication technology with a deeper insight. What is a Class 4 Softswitch solution? Class 4 Softswitch is a centralized traffic director for long-distance calls. It is a software program that manages the flow of voice traffic between networks and their various carriers. You can consider class 4 Softswitch as a switchboard for international calls. It receiv

  When managing a contact center or handling the customer service department, you are not unknown to the sheer volume of calls coming in and going out in a single instance. As soon as an agent completes a call, the next call in waiting is automatically routed to them, and this is all thanks to the automatic call distribution mechanism. The primary purpose of an automatic call distributor is to route incoming calls to contact center agents or employees with specific skills. However, contact center owners and admins can make necessary changes to the distribution logic to increase the call processing efficiency of their teams. Here is everything you need to know about Automatic Call Distribution. How does Automatic Call Distribution Work? The Automatic Call Distribution is designed to eliminate unnecessary call transfers, prevent extended customer hold times, and increase first-call resolution rates by automatically connecting customers to the agent most qualified to assist them wit

In today’s growing digital age, Voice Over Internet Protocol (VoIP) is becoming an emerging communication alternative for organizations for being fast and expeditious. It portrays  VoIP as a reliable communication solution  that helps businesses connect with clients and their staff to maintain their business operation smoothly and productively.  VoIP witnessed its growing acceptance among organizations for offering numerous advantages such as higher scalability, portability, accessibility, etc. This is the reason why VoIP gains a competitive edge over Public Switched Telephone Network (PSTN), which seems to be losing its relevance in today’s digital world.  If we talk about PSTN, which includes dedicated copper lines for handling a large volume of voice traffic. With the changing of the time, PSTN got digitalized and fiber optics cable replaced the old copper lines. More and more, many established PSTN providers like AT&T, Verizon, and others are catering to clients wit

Session Initiation Protocol (SIP) or openSIP server is an open-source platform made for VoIP communications. It takes control & charge of both calls per second & simultaneous calls. It works around different areas like SIP registrars, virtual PBX solutions, IM server, class 4/5 SIP router/switch & the like.  SIP servers are extremely important in today's fast forward technological world as other servers like Presence server, Redirect server, NAT reversal server & Proxy server all come into work. All this makes the telecommunications business & engineering job uncomplicated by offering a single platform & solution for various server requirements.  VoIP uses SIP to transmute phone conversations into data not using telephone lines or fixed bandwidth but with the help of a public or private IP network instead. This system is beneficial in efficiently using the available resources, cost-cutting & gaining flexibility.  Below are the three most essentia