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A chatbot is a good example of the unmatched potential of technologies like Artificial Intelligence (AI) and Machine Learning (ML). A chatbot is reshaping nowadays many businesses by improving their customer care service by automating it.  It helps businesses make their customer care service expeditious and improve its quality while matching the satisfaction level of their clients. Chatbot lets businesses take numbers of customer queries at once and solve these while providing the most satisfactory answer.  It has prompted businesses to leverage chatbot to harness its various benefits. A contact center is no exception and also getting the most promising benefits of the chatbot.  Contact center  is a centralized office that is responsible for handling customers’ queries through different mediums like phone, email, webchat, etc. So, customers get the liberty to use any of these options to communicate with the contact center to resolve their queries.  Before we discuss how chatb

The credit goes to the VoIP industry for revolutionizing business communication and helping them in finding several new growth opportunities. Thanks to the technological advancements that uplifted both VoIP and communication industry.  According to  data , the global market size of VoIP will reach up to $ 55 billion by 2025. The growth of VoIP minimized the issue of connectivity. It lets entrepreneurs and professionals connect from anywhere and anytime.  While talking about VoIP, it’s impossible to forget about Softswitch, which is considered to be the backbone of the entire network. In the VoIP network, Softswitch functions as a software-based device that is responsible for managing routing calls and voice traffic.  Class 4 and Class 5 are two important switches that perform different works. The first is concerned about routing calls between various call suppliers and the latter helps suppliers connect with their clients. Differences Between Class 4 and Class 5 Switch Si

Popular Trends of VoIP that will grow in 2020 A sound communication system is something that determines the success of any business. So, if you think that the existing communication system of your business is not appropriate, it’s time to redefine your communication system. Besides, you should focus on VoIP that has a great impact on the  business communication system . Came into existence decades ago, the VoIP market gained its major growth over the last years. It reflects that the number of businesses of late relies on this technology for their communication system. So, if you are yet to adopt VoIP for your business communication, you should explore various emerging trends that are projected to be in a large practice. In this blog, we are going to explain various VoIP trends to help you explore these. Cloud Telephony While talking about some emerging VoIP trends in 2020, it's good to start from cloud telephony. Many experts believe that cloud technology is the next