Skip to main content

How Multi-Tenant Contact Center Solution can help your Business?


Suppose, you are a proud owner of a ten-storey commercial building. Each floor has five offices, and each office has been rented out to a tenant. Now that you have fifty tenants, your building is a Multi-Tenant complex.

Likewise, you own a single office in a commercial building and you have rented it out to a single tenant, that makes it Single-Tenant.

The concept remains the same.

Although, what exactly is Multi-Tenancy?

Before we jump into Multi-Tenancy, let us first briefly understand what Single-Tenancy is.

To go forward with the real estate analogy, a Single-Tenant environment is as good as a single family house. Just like in single family homes, single-tenant clients use corporate utilities with the neighbours (IAAS), but the roof, walls, heating, ventilation, and air conditioning system (SaaS) is completely theirs.

A single instance of the software and supporting infrastructure serve just a single client. With single tenancy, each customer has his or her own independent database and instance of the software. Essentially, there is no sharing happening with this option.

Multi-tenancy or Multi-Tenant is an innuendo to the method of operation of software where multiple instances of single or multiple applications operate in a shared environment. The tenants (instances) are basically isolated, but physically integrated.

As the years have passed, the overall operability of contact centers has evolved a lot and faced many changes, as it should be.

Multi-Tenant Contact Center Software Features

Multi-Tenancy is a great option for businesses such as Internet Telephony Service Providers (ITSP’s), Telecoms, Internet Service Providers (ISP’s), and VoIP Service Providers. Multi-Tenant Contact Center Software is the perfect solution for businesses that desire to provide hosted call/contact center services to their customers/clients.

They are allowed to host the contact center on their own server and provide this as a service to their clients, also known as tenants. The main benefit of a Multi-Tenant Contact Center Solution is that multiple clients/customers or tenants can be served on just a single server, where each of them has different credentials and data security.

A Multi-Tenant Contact Center Solution lets users make different tenant partitions wherein one tenant is not allowed to access or interfere in the data or configurations of another tenant. The control lies with the admin entirely.

The Multi-Tenant Contact Center Solution users can enjoy all the key features offered by us such as:

In-Office Features

  • In-Built Webphone
  • Single-Tenant & Multi-Tenant
  • Multilevel IVR
  • Advanced Dialers
  • Skill Based Mapping
  • Automated Call Distribution
  • Real-Time Analytics and Reports
  • Live Call Monitoring
  • In-Built Basic CRM
  • Real-Time Dashboard 

WFH Features

  • In-Built WebRTC Phone
  • Browser Based
  • Call Bridging
  • Call Recording
  • Highly Secure

Wrapping Up

A Multi-Tenant Contact Center Solution is without a doubt a great platform for businesses looking to offer their services in the various industries. The solution comes with all the necessary features that are mandatory to help businesses while making new customers. They are allowed to provide their customers with services that are feature based.

Comments

Popular posts from this blog

Vindaloo VoIP Offers VoIP FreeSWITCH Solution Development Service

FreeSWITCH is one of the well known VoIP solution development technologies. Fundamentally, it is a private branch exchange system and it is furnished with a wide range of features and characteristics. The FreeSWITCH is renowned for its capacity of handling calls. Also, it is useful in developing the custom solutions which need video calling or related features. The FreeSWITCH solution development is perfect to build scalable and robust VoIP solutions that have crystal clear voice quality and high definition video quality. The FreeSWITCH is perfect in developing best in the industry VoIP solutions that develop amazing systems for the service providers with the multi tenancy support. FreeSWITCH has been in the industry for many years now and it has gone through many phases. It is now in its most stable version and provides an amazing platform to build a wide variety of software solutions. It can be used to develop all different types of solutions to cater all different sized and...

Vindaloo VoIP Offers Vin4Switch: Carrier Grade Class 4 Softswitch

The Vindaloo VoIP Solutions Pvt. Ltd (VSPL) offers a ready to use carrier grade class 4 softswitch. It is more popularly known as Vin4Switch. This is a ready to use VoIP class 4 softswitch and any VoIP service provider can use it. This solution is developed on top of the most reliable VoIP technology.   The Vin4Switch: class 4 softswitch solution is developed with an aim to provide a reliable and robust platform to take care of all different types of wholesale businesses and traffic. This class 4 softswitch software is capacious in handling the following:           IP to IP interconnection        Traffic exchange       VoIP transit      And more Furthermore, this carrier grade class 4 softswitch software is capacious in handling all different types of codecs and protocols to provide all in one solution for the wholesale VoIP service providers. The Vin4Switch: class 4 softswitch solut...

Video Conferencing Solution for Healthcare Industry

" Give the patients the best care they need quickly and effectively! "  This decade witnessed a magnificent rise in healthcare worldwide. Each and every nation focuses on the health of its people because that becomes the backbone of development and prosperity. As a result, we can see an array of technology solutions aiming to nourish the healthcare industry.   When the EMR became popular, a lot of problems were sorted out! Likewise, so many innovations emerging and contributing to the patient care seriously.   Video conferencing is one of them. It has emerged as one of the most loved solutions among hospital administration, patients, and other entities involved in the patient care. A number of problems are figured out as communication improves steadily and constantly. The patients get direct consults while the experts and physicians communicate in real-time to make the treatment process quick and accurate.  The latest video conferencing solutions are rich ...