Skip to main content

VSPL Announced to Offer Single-tenant & Multi-tenant Contact Center Software


VSPL, a renowned digital service provider has announced its Single-Tenant and Multi-Tenant Contact Center Software versions for various types of businesses. Like the name says, the single-tenant software could be leveraged by the end-users for their own usage. The main customers of single-tenant Contact Center Software are call centers, banks, insurance companies, BPO’s, healthcare, manufacturing, and many other businesses looking for better customer engagement and increase in customer satisfaction.

The multi-tenant Contact Center Software is mainly leveraged by ITSP’s (Internet Telephony Service Providers), Telecom, ISP’s (Internet Service Providers), and VoIP (Voice over Internet Protocol) service providers to give contact center services or hosted call center services.

On the announcement of the Single-Tenant Contact Center Software and Multi-Tenant Contact Center Software, Mr. Bhaskar Metikel, the CEO of Vindaloo VoIP Services Pvt Ltd said, “VSPL’s Contact Center Software is one of the most useful communication platforms for businesses. It is feasible, practical, and beneficial for businesses all over the world. It offers multi-tenancy features in order to help executives to offer satisfactory solutions to their customers.”

VSPL’s Multi-Tenant Contact Center solution comes in handy for businesses that have branches spread across the globe and desire to manage all of these offices from a single location, the central main headquarters.

Mr. Metikel further added, “Business growth becomes tough when you own more than one branch in different locations, which is why we decided to provide this particular service which gives an easy and user friendly tool to such businesses and a predefined contact center development. Our developers that are highly skilled come with experience in developing a seamless Single-Tenant and Multi-Tenant Contact Center Solution.”

As in the discussion during the launch of their Contact Center Software, this service will come with a range of features that every business must have in their Contact Center Solution. The CEO of the company shared a list of features that are necessary to have such as:

In-Office Features:

  • Voice Calling
  • Inbuilt Webphone
  • Browser Based
  • Single as well as Multi-Tenancy
  • Multi Level IVR
  • Advanced Dialers- Predictive/Progressive/Manual
  • Skill Based Mapping
  • Automated Call Distribution
  • Real-time Analytics and Reports
  • Live Call Monitoring
  • In-Built Basic CRM
  • Real-time Dashboard

Work from home features:

  • In-Built WebRTC Phone
  • Browser Based
  • Call Recording
  • Highly Secure

As per the details discussed in the Press Release, the Contact Center Solution is highly easy to use and comes with a user friendly approach. Some even say it is indeed the best Contact Center Solution for all sizes of business.

About the VSPL

Vindaloo is a trusted company rendering top-notch VoIP solutions worldwide. Operated from Ahmedabad, Gujarat, the company is also specialized in rendering other services such as Mobile App Development, FreeSWITCH Development, Opensips Development, Asterisk Development, Digital Marketing Services, and more.

Labels:

Comments

Post a Comment

Popular posts from this blog

Top 3 Must Have Features in Class 4 Softswitch Solution

The class 4 softswitch solution is very popular name in the VoIP industry. In fact, if we say that VoIP calling business can’t run without the class 4 softswitch solution , then it is definitely not an exaggeration. Thus, if you are researching on the class 4 softswitch solution, it is very important to learn about the top features of it. The top features are those features which are mandatory to keep business running with the maximum productivity and automation. If these features are missing, then either operations of the company get stopped or the VoIP service provider needs to invest in the additional resources which wouldn’t be a great idea for sure. So let’s see the top 3 must have features in an ideal class 4 softswitch solution. Call Routing Rules The class 4 softswitch solution is used to route calls from one location to another. It distributes calls in large volumes, specifically, to international destinations. The customers using the service of the class 4 softswitch...
Post a Comment
Read more

Video Conferencing Solution for Healthcare Industry

" Give the patients the best care they need quickly and effectively! "  This decade witnessed a magnificent rise in healthcare worldwide. Each and every nation focuses on the health of its people because that becomes the backbone of development and prosperity. As a result, we can see an array of technology solutions aiming to nourish the healthcare industry.   When the EMR became popular, a lot of problems were sorted out! Likewise, so many innovations emerging and contributing to the patient care seriously.   Video conferencing is one of them. It has emerged as one of the most loved solutions among hospital administration, patients, and other entities involved in the patient care. A number of problems are figured out as communication improves steadily and constantly. The patients get direct consults while the experts and physicians communicate in real-time to make the treatment process quick and accurate.  The latest video conferencing solutions are rich ...
Post a Comment
Read more

Understand Top 5 VoIP Development Technologies

VoIP (Voice over Internet Protocol) is one of the buzz words in all industries all across the world. The reason behind its popularity is the innovative VoIP solutions one may get by the expert VoIP development services. These VoIP solutions are generally used to fulfill one or more needs related to communication and collaboration. The VoIP development based communication and collaboration solutions often have more features than the traditional communication systems as well as one can gain save significant amount of money on the communication. The popularity and benefits of VoIP based communication and collaboration solutions have attracted many people to know more about VoIP and VoIP development. In this article, I will share about VoIP development technologies which are most commonly used by the VoIP development service provider companies and individual developer. Top 5 VoIP Development Technologies Are Listed below:           Asterisk     ...
Post a Comment
Read more