Skip to main content

VSPL Announced to Offer Single-tenant & Multi-tenant Contact Center Software


VSPL, a renowned digital service provider has announced its Single-Tenant and Multi-Tenant Contact Center Software versions for various types of businesses. Like the name says, the single-tenant software could be leveraged by the end-users for their own usage. The main customers of single-tenant Contact Center Software are call centers, banks, insurance companies, BPO’s, healthcare, manufacturing, and many other businesses looking for better customer engagement and increase in customer satisfaction.

The multi-tenant Contact Center Software is mainly leveraged by ITSP’s (Internet Telephony Service Providers), Telecom, ISP’s (Internet Service Providers), and VoIP (Voice over Internet Protocol) service providers to give contact center services or hosted call center services.

On the announcement of the Single-Tenant Contact Center Software and Multi-Tenant Contact Center Software, Mr. Bhaskar Metikel, the CEO of Vindaloo VoIP Services Pvt Ltd said, “VSPL’s Contact Center Software is one of the most useful communication platforms for businesses. It is feasible, practical, and beneficial for businesses all over the world. It offers multi-tenancy features in order to help executives to offer satisfactory solutions to their customers.”

VSPL’s Multi-Tenant Contact Center solution comes in handy for businesses that have branches spread across the globe and desire to manage all of these offices from a single location, the central main headquarters.

Mr. Metikel further added, “Business growth becomes tough when you own more than one branch in different locations, which is why we decided to provide this particular service which gives an easy and user friendly tool to such businesses and a predefined contact center development. Our developers that are highly skilled come with experience in developing a seamless Single-Tenant and Multi-Tenant Contact Center Solution.”

As in the discussion during the launch of their Contact Center Software, this service will come with a range of features that every business must have in their Contact Center Solution. The CEO of the company shared a list of features that are necessary to have such as:

In-Office Features:

  • Voice Calling
  • Inbuilt Webphone
  • Browser Based
  • Single as well as Multi-Tenancy
  • Multi Level IVR
  • Advanced Dialers- Predictive/Progressive/Manual
  • Skill Based Mapping
  • Automated Call Distribution
  • Real-time Analytics and Reports
  • Live Call Monitoring
  • In-Built Basic CRM
  • Real-time Dashboard

Work from home features:

  • In-Built WebRTC Phone
  • Browser Based
  • Call Recording
  • Highly Secure

As per the details discussed in the Press Release, the Contact Center Solution is highly easy to use and comes with a user friendly approach. Some even say it is indeed the best Contact Center Solution for all sizes of business.

About the VSPL

Vindaloo is a trusted company rendering top-notch VoIP solutions worldwide. Operated from Ahmedabad, Gujarat, the company is also specialized in rendering other services such as Mobile App Development, FreeSWITCH Development, Opensips Development, Asterisk Development, Digital Marketing Services, and more.

Comments

Popular posts from this blog

Vindaloo VoIP Offers VoIP FreeSWITCH Solution Development Service

FreeSWITCH is one of the well known VoIP solution development technologies. Fundamentally, it is a private branch exchange system and it is furnished with a wide range of features and characteristics. The FreeSWITCH is renowned for its capacity of handling calls. Also, it is useful in developing the custom solutions which need video calling or related features. The FreeSWITCH solution development is perfect to build scalable and robust VoIP solutions that have crystal clear voice quality and high definition video quality. The FreeSWITCH is perfect in developing best in the industry VoIP solutions that develop amazing systems for the service providers with the multi tenancy support. FreeSWITCH has been in the industry for many years now and it has gone through many phases. It is now in its most stable version and provides an amazing platform to build a wide variety of software solutions. It can be used to develop all different types of solutions to cater all different sized and...

Vindaloo VoIP Offers Vin4Switch: Carrier Grade Class 4 Softswitch

The Vindaloo VoIP Solutions Pvt. Ltd (VSPL) offers a ready to use carrier grade class 4 softswitch. It is more popularly known as Vin4Switch. This is a ready to use VoIP class 4 softswitch and any VoIP service provider can use it. This solution is developed on top of the most reliable VoIP technology.   The Vin4Switch: class 4 softswitch solution is developed with an aim to provide a reliable and robust platform to take care of all different types of wholesale businesses and traffic. This class 4 softswitch software is capacious in handling the following:           IP to IP interconnection        Traffic exchange       VoIP transit      And more Furthermore, this carrier grade class 4 softswitch software is capacious in handling all different types of codecs and protocols to provide all in one solution for the wholesale VoIP service providers. The Vin4Switch: class 4 softswitch solut...

Video Conferencing Solution for Healthcare Industry

" Give the patients the best care they need quickly and effectively! "  This decade witnessed a magnificent rise in healthcare worldwide. Each and every nation focuses on the health of its people because that becomes the backbone of development and prosperity. As a result, we can see an array of technology solutions aiming to nourish the healthcare industry.   When the EMR became popular, a lot of problems were sorted out! Likewise, so many innovations emerging and contributing to the patient care seriously.   Video conferencing is one of them. It has emerged as one of the most loved solutions among hospital administration, patients, and other entities involved in the patient care. A number of problems are figured out as communication improves steadily and constantly. The patients get direct consults while the experts and physicians communicate in real-time to make the treatment process quick and accurate.  The latest video conferencing solutions are rich ...