The powerful Integration of WebRTC with FreeSwitch allows developers to design next-gen and scalable communication solutions such as PBX (Private Branch Exchange), Call Center Solutions and many more. This combination overcomes the drawbacks of traditional telephones while bringing modern web-based communication.
Using WebRTC and FreeSwitch solutions, Vindaloo Softtech has designed top-notch products such as PepperPBX and CallCentr8. Interestingly, with the integration of WebRTC with FreeSWITCH, VoIP calling has become streamlined through multi-tenant IP PBX systems.
In the absence of this integration, organizations face fragmented communication systems that require IP Phones to make calls. These complexities result in compatibility issues, additional costs, and complex setups. However, this integration has bridged the gap between IP phones and modern PBX systems.
What is PBX?
A PBX (Private Branch Exchange) is a phone system that businesses use to manage calls. It connects calls between employees, local lines, and the public phone network. Instead of giving each employee their own phone line, the PBX allows everyone to share a few external lines. This helps save money and comes with features like call conferencing, follow me, IVR, Time condition, call routing, voicemail, and managing multiple calls at once. Its main goal is to reduce the cost of needing a separate phone line for each person.
Introducing WebRTC
WebRTC (Web Real-Time Communication) is an open-source project that gives the means to real-time communication by supporting video conferencing, voice calls, and data sharing. This project facilitates RTC directly between all modern web browsers and other supported devices without requiring additional plugins or applications.
The Software Developers use the APIs written in Javascript for peer-to-peer communication, which happens directly between users’ devices without the need for an intermediary server, this way it ensures faster data exchange and reduces latency. Vindaloo Softtech, a custom VoIP application & WebRTC development company, has been offering custom WebRTC development services for years.
What is FreeSwitch?
FreeSwitch, an open-source carrier-grade telephony platform is a backbone for VoIP (Voice over Internet Protocol) software. This platform is highly scalable as business demands and can be installed on any cloud-based platform or on-premises. FreeSwitch is designed to route and interconnect communication protocols like SIP (Session Initiation Protocol), WebRTC, and others. This allows the creation of robust voice, video, and messaging systems. Hire Vindaloo Softtech for FreeSWITCH development services to reap top-notch features.
Read Also: The Future of FreeSWITCH Development – Trends to Watch Out For
Make VoIP Calls with FreeSwitch and WebRTC
FreeSwitch acts as the media server that handles routing and managing communication, while WebRTC allows real-time communication directly within web browsers. FreeSwitch natively supports Webrtc. When integrated, these two technologies enable businesses to make and manage VoIP calls through a cloud-based system that operates via the Internet.
The integration of WebRTC with FreeSWITCH allows us to build a multi-tenant IP PBX solution, a cloud-based system that manages VoIP calls from anywhere without relying on specific hardware or infrastructure. WebRTC clients use the WS/WSS protocol to communicate with FreeSWITCH via the SIP protocol, usually with SIP over WebSockets. It allows multiple clients or tenants to operate under a single PBX infrastructure while keeping their operations completely separate. It is a unified and cost-effective solution that enhances modern communication and accessibility.
What does a WebRTC Phone feature in a multi-tenant PBX system do for your business?
Using the FreeSwitch and WebRTC solution, Vindaloo Softtech, a leading VoIP software development company has designed the WebPhone feature in PepperPBX, a ready-to-deploy and secure PBX server. With the Webphone, you do not require any third-party softphone and IP or desk phones.
We have developed the below features using WebRTC and FreeSwitch for our PBX system,
- Call transfer
- DND support
- Call Forward
- Conferencing
- Access Voicemails (Read & Total Count)
- Call waiting
- Multi Call Management
What Extra Do You Get With PepperPBX?
- Total Control with Built-in Firewall: Manage your multi-tenant system with a smart dashboard and firewall. Giving you full control and security to block or allow services and ports with just a few clicks.
- Robust Security: It features top-notch security with multi-factor authentication and a user-friendly interface. This system is secure and simple to manage, following trusted industry standards.
- Simplified Customer Interactions: Features like IVR menus and call queuing make customer interactions seamless. It effortlessly handles inbound call centres and monitors calls.
- Cloud Access: You get complete access to your system at any time from anywhere with a cloud-based platform. Through this, it ensures business continuity no matter where you are.
- Specified user portal: This ensures effortless user management with direct login portals for Super Admin, Tenant Admin, and end users.
Why Should You Choose Multi-tenant PBX – PepperPBX?
- Ready to Deploy
- Pay Once, it’s Cost-effective
- No Hidden Charges
- Outstanding Scalability
- Advanced Feature-packed
- Secure with industry-standard protocols
- User-Friendly Interface
Vindaloo Softtech, a custom VoIP development service provider, boosts features like WebRTC in a Multi-Tenant PBX System on the client’s requirement. Connect us to team up and take advantage of Custom Webrtc app development services, FreeSWITCH development solutions and a Multi-tenant PBX system.
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