VoIP industry is big and to
achieve one thing, there are many types of VoIP solutions available in the
market. This makes choices difficult and even worse, this makes choices wrong
sometimes. Thus, it is very important to make sure that you not only choose the
right solution, but you also choose the VoIP solution which is furnished with
all those features which are necessary to run your business smoothly. Today we
are going to talk about the complete VoIP softswitch solution and the must have
features in this type of softswitch system.
In the VoIP industry, there are
various types of VoIP softswitch solutions available. In each type of VoIP
softswitch solution, there are many vendors available and each vendor offers
different types of features. Sometimes the VoIP service providers choose the
solution which has many features, but one or two major features are missing. To
save you from making as such mistake, here are the mandatory features in the
complete VoIP softswitch solution.
The first thing the complete VoIP
softswitch solution needs is the feature range of the class 4
softswitch solution. You have to make sure that the VoIP softswitch
solution you are considering to buy has all types of call routing rules, it
supports all types of codecs, carriers and protocols as well as it must support
transcoding and protocol conversion features. These are the basic features
which are mandatory to perform call routing for the bulk call volumes.
The second thing you must look
for in the complete VoIP softswitch solution is the feature list of the class 5
softswitch solution. If your VoIP softswitch solution doesn’t have the features
of the class
5 softswitch solution, then you will not be able to provide the VoIP
calling services to your customers that can be companies or residential VoIP
service users. All types of call controls, 3-way conferencing, IVR, voicemail
support, blacklist, Whitelist, call forwarding, call transfer, conference
calling, call detail reports, callback and all other types of calling
experience related features are the must have features in your complete VoIP
softswitch solution in addition to the class 4 softswitch features discussed
earlier.
Along with the features of the
class 4 switch and class 5 softswitch , you must make sure that your complete
VoIP softswitch solution has an integrated VoIP billing solution. This has to
be an extensive billing system which supports different types of billing such
as, postpaid, prepaid, DIDs, calling cards, etc. Even if you are not providing
all types of billing models to your customers, it is good to have those in your
complete VoIP softswitch solution as part of the future expansion and growth
strategy.
The complete VoIP softswitch
solution has to provide the remote access support. It means making sure to get
a web based solution which can be accessed from anywhere as and when needed to
make operations smooth. Moreover, it saves money over maintenance of hardware
or software otherwise needed.
These are the top features which
make a VoIP softswitch solution the complete VoIP softswitch solution. Thus,
make sure to explore the feature list of the VoIP softswitch solution that you
are considering to buy and assure it has all these features so you can run and
grow your business smoothly.
Author Bio
Author works in a VoIP company
which offers ready to use VoIP softswitch and class 4
softswitch solution which are provisioned with all standard features.
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