VoIP
industry is growing exceptionally well. There are various types of businesses
in this industry and each business is growing even if there is vicious
competition. This is the reason many business owners are embarking ventures in
this industry. To run businesses, the business owners need to have a proficient
team and feature rich VoIP solution.
The
wholesale VoIP industry is growing at the fastest rate. The wholesale VoIP
business often runs internationally. The business service providers deliver
wholesale services at international destinations. Thus, they have to manage
various business protocols to make sure all customers are receiving the best
customer services. The class 4
softswitch solution is used to run this
wholesale VoIP business. As the service provider offers services
internationally, then one needs to get a multilingual wholesale switch software
solution.
To cater to customers
all across the world with perfect efficiently, the class 4 softswitch solution
must have the following features in it:
GUI based solution
The
graphical user interface is more important these days as it reduces the time of
operations remarkably. The GUI based applications of class 4 switch allow users
to take all actions from the front end. The users don’t need to make any code
side changes. This not only reduces the time of operations and increases
customer satisfaction, but it also saves money required otherwise need to be
invested in customization and development.
Call routing rules
The
fundamental operation of class 4 softswitch solution is to route calls from
source to destination. The whole business model depends on different call
routing rules. LCR aka Least Cost Routing is the must have feature in this VoIP
softswitch solution. There are also some more available call routing rules such
as prefix based, CLI based and more.
Support different protocols and codecs
The class 4
softswitch solution routes call, media files, data and other packets from the initiation
point to the end point. The source and destination may have different protocols
and codecs. Thus, the wholesale switch needs to support all standard codecs and
protocols. Some class 4 switch software also provides a transcoding feature to
make the whole working model compatible with all codecs and protocols.
Billing system
Wholesale
business needs to take care of thousands of calls each minute. You can assume
the load every month based on that. Different customers may use the system
differently and different customers and groups of customers may get charged
with different packages. The manual billing system is near to impossible in a wholesale
VoIP system. Thus, class 4 softswitch solution offers an integrated billing
system with advanced features in it. Traditionally, the class 4 softswitch
solution didn’t have a billing system in it. However, with changing time, billing
has become an integral part of it. Thus, the best VoIP development companies
have added advanced billing as an integral system in the wholesale softswitch .
Conclusion
The class 4
softswitch solution usually comes with a wide array of features. However, some
of the features are vital and have to be in your wholesale switch to let you
run your business more strategically and efficiently. This article briefed
about the top 4 mandatory features for the wholesale businesses that deal with
international customers.
Author Bio
Author works
in a company that offers the class 4
softswitch solution, mobile SIP dialer,
hybrid VoIP
softswitch and similar VoIP solutions.
Comments
Post a Comment