The
telecommunication industry is ever growing industry and it has a lot of
solutions to be used to cater end users. The multi tenant IP PBX solution is one of the solutions used by many VoIP service providers. And
why not, the multi tenant IP PBX solution offers a wide array of features and
benefits to the businesses. There are many varieties of multi tenant IP PBX
software solutions available in the market and this makes the choice difficult for
the VoIP service providers. If you, too, are thinking to buy a multi tenant IP
PBX solution, worry not. In this article, you will learn about the top 3 tips
to be kept in mind while buying a multi tenant aka hosted IP PBX software.
1. Architecture of the system
It is very
important that you inquire about the system architecture before anything else,
even, the list of features or cost. The architecture of the multi tenant IP PBX
solution will provide you the crucial information about the platform as well as
how many numbers of tenants can be supported with this multi tenant IP PBX
solution. It is always recommended
to buy a solution which supports unlimited tenants. However, some of the multi
tenant IP PBX solution provider companies sell the system based on number of
tenant support. In this case, don’t buy the one with unlimited tenants; better
you go with the one which satisfies your current need or the one with a higher
version. You can scale up as and when you grow.
2. Have security and high availability
This is not
a basic feature available in the multi tenant IP PBX software, but you have to
ask for it. Even if it incurs additional charges, it is advisable to make an investment
on the additional security mechanism integration to make sure your system is
hack proof. Also, get the cluster or high availability setup to take care of sudden
load or failure. It works as a load balancer and failover support to assure
your hosted PBX software is always up and running.
3. List of features
Different vendors
offer a different range of features in the multi tenant IP PBX solution. Thus,
it is necessary to review the list of features. Some of the features are common
and will be available in all offerings such as, IVR (Interactive Voice
Response) system, callback, call transfer, call forwarding, call hold,
customizable music on hold, so on and so forth. However, some features are not
available in all multi tenant IP PBX solutions such as, multilingual support,
reseller module, integrated billing, etc. Thus, you must check to see if the
multi tenant IP PBX solution has all features you need to run your business
effectively with the highest possible productivity.
Conclusion
Knowing what
you are buying is important and buying what you need is necessary. This article
has given you the top 3 tips which you can apply to find and buy the best multi
tenant IP PBX solution for your business.
Author Bio
Author works
in a VoIP company that offers multi tenant IP PBX solution, conferencing solution, mobile SIP
dialer and many more communication
solutions.
Comments
Post a Comment