VoIP industry is growing as
businesses now love to use VoIP calling. The VoIP solutions providers are
catering all types of customers with different VoIP solutions from other VoIP
service providers to companies to residential users. Along with the popularity
of VoIP, the competition is also increasing and that is why the VoIP service
provider companies need to make sure that their service is topnotch and
receives maximum possible customer satisfaction.
A majority of VoIP service models
is dependent on the VoIP
softswitch solution. Either the
VoIP service providers offer the carrier services to the other VoIP service
provider or they provide the calling services to the end customers using the
SIP based calling mechanism. The former type of VoIP service providers deal
with the wholesale call traffic and they need to focus more on types of call routing.
The later version of service provider deals with the residential calling so the
number of calls is less than the wholesale service providers.
Each type of VoIP service
provider needs a specific type of VoIP softswitch solution with a prerequisite set
of features. Let’s get some more details about it. The wholesale VoIP service
providers need the class 4
softswitch solution to handle their
business. The major features available in the class 4 softswitch solution are
inbound call routing, outbound call routing, different call routing types such
as, prefix based call routing, least cost call routing, etc. As the class 4
softswitch deals with a huge number of calls, it has to have a load balancing
system in place. Thus, the wholesale VoIP service provider always prefer to buy
a VoIP company that can provide the class 4 switch installation with proper
setup and configuration along with the load balancing.
The retail VoIP service provider
needs to have all types of calling features. The calling features include
anything you think of to enrich the communication of the residential users or
any small scaled companies. This type of service providers is known as
residential service providers and they use class 5
softswitch solution. The class
5 softswitch solution comes with features like, inbound and outbound calling,
call forwarding, call transfer, music on hold, call transfer, voicemail, call
on hold, conference calling and more.
Both, class 4 softswitch and
class 5 softswitch solutions should have an integrated billing software because
the manual billing can be near to impossible and error prone. Thus, the VoIP
billing software has to be integrated in a way that it automates all invoicing
and billing automated.
There are also hybrid VoIP
softswitch solutions available in the market. The hybrid VoIP softswitch
solution can have all or major features of both, class 4 and class 5 softswitch
solutions. This type of VoIP based softswitch solution is perfect for those
service providers that want to run business in both, wholesale and retail
industries.
As one can imagine the
responsibility of running and growing a VoIP business is pretty much on the
VoIP softswitch solution. Thus, it is necessary to choose the best one.
Vindaloo VoIP Solutions Pvt. Ltd has all 3 types of VoIP Softswitch solutions available
as ready to use products. To know more about these softswitch solutions, visit respective
links:
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