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Understand Multi Tenant IP PBX Solution Closely


VoIP solutions rule the business world. There are many VoIP solutions available in the market. The VoIP solutions have many jargons attached with it and often businesses find it difficult to understand which solution is for what. Today, I will shed more light on multi tenant IP PBX solution. At the end of this article, you will be able to understand the multi tenant IP PBX software, its key features and many other details related to it.

What is multi tenant IP PBX solution?

Before we get into details of the multi tenant IP PBX solution, it is necessary to understand IP PBX. The IP PBX is acronym of Internet Protocol Private Branch Exchange. In simple words, it is a private telephony solution which gets installed within an organization. The company can use the IP PBX solution for internal communication as well as the outbound communication. The IP PBX solution uses the internet protocols to start, conduct and close the ongoing conversation aka call.

The multi tenant IP PBX solution is the software solution which has all the features of the IP PBX solution, plus, it provides the tenant support. It means the multi tenant IP PBX solution is a huge telecommunication system with subsystems. The main system can create new subsystems aka tenants and control the features allowed to the tenants.

What Are The Key Features of Multi Tenant IP PBX Solution?

The multi tenant IP PBX solution can have different features. The features of it depend on the VoIP development project based on your need if you are going to have a custom solution. Alternatively, if you buy a ready to use multi tenant IP PBX solution and in this case the available feature depends on the VoIP company which offers the multi tenant IP PBX solution. Some of the key features availed by a majority of providers are listed below:
  • Tenant support
  • Call routing
  • Phone book
  • Customizable call routing rules
  • Dashboard
  • Call hold
  • Call pickup
  • Call queue
  • Call recording
  • Internal extensions
  • 3-way call conferencing
  • Selective acceptance
  • Blind call transfer
  • Attended call transfer
  • Interactive Voice Response System (IVRS)
  • Voicemail support
  • Email support
  • SMS support
  • eFax support
  • DID (Direct Inward Dialing) number support
  • Ring group
  • Do not disturb (DND) support
  • Gateway management
  • Trunk management
  • Configurable music on hold (MoH)
  • Group call pickup
  • Find me follow me
  • Call transfer
  • Call forwarding
  • Caller ID
  • Restricted caller ID
  • Universal number
  • Redial
  • Speed dial
  • Conditional call forwarding
  • Unconditional call forwarding
  • Call forwarding on absent
  • Call forwarding on unavailable
  • Call forwarding on busy tone
  • Call forwarding on no reply
  • Time based Call forwarding on
  • Call detail reports
  • And more
The multi tenant IP PBX solution can also provide the additional features in case of some vendors which are considered as special features as listed below:

  • Integrated billing
  • Support for multiple currencies
  • Multilingual support
  • And more

This is a quick guide on the multi tenant IP PBX solution. To know more about the multi tenant IP PBX software, visit https://www.vindaloovoip.com/solutions/hosted-pbx/

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