Vindaloo Softtech Pvt. Ltd.

  9 Oct. 23- Ahmedabad, India- Communication is the key to winning customers in every domain. And, understanding this need, Vindaloo Softtech, a India-based software solutions provider has launched 4 extremely useful VoIP products. VoIP, a significantly appreciated technology, empowers organizations by enhancing communication efficiency and reducing costs through internet-based voice and video calls. It enables seamless collaboration, remote work capabilities, and scalability, driving productivity and competitiveness. Vindaloo has launched 4 VoIP based products: PepperPBX– A VoIP multi-tenant PBX software PimentoPhone– A VoIP Softphone CloveKonnect– A SoftSwitch/VoIP Billing Software CallCentr8– A Multi-Tenant Contact Center Software “People’s behavior has changed. Thus, it is time to adapt to the changing needs of the market and indulge in a highly customer-centric approach. With the motive to keep companies enabled to leverage the benefits of VoIP, and manage customer communications

  A SoftSwitch, as its name suggests, is a software-based solution that utilizes hardware that is common in the business. In Voice over IP (VoIP) networks, a SoftSwitch offers call control intelligence for initiating, maintaining, routing, and terminating sessions. Initially, service providers used SoftSwitches as a component of their next-generation IP network initiatives. Compared to outdated monolithic telephony equipment based on proprietary technology, SoftSwitch systems have inherent economic advantages.   Standalone SoftSwitch Architecture: Centralized Control:  In a standalone SoftSwitch architecture, all call control and switching functions are concentrated within a single, central SoftSwitch unit. This central unit manages call routing, signaling, and other related tasks for the entire network.   Simplicity:  Standalone SoftSwitches are relatively straightforward to set up and configure. They are well-suited for smaller or less com

  With businesses being global, facilitating easy and cheap internal and external communication has become an integral part of any business infrastructure. And PBX (Private Branch Exchange) stands as a stalwart cornerstone to facilitate seamless interaction within organizations. It is a versatile solution that facilitates communication inside and outside of an organization. Unlike earlier PBX systems, which were hardware-based, modern PBX systems are sophisticated software-driven platforms that provide a wealth of functions and advantages.     The benefits of using the PBX System Businesses gain many benefits from implementing a Private Branch Exchange (PBX) system, which improves their communication infrastructure and overall productivity. Here are a few major advantages of utilizing a PBX system: Cost effective Efficient call handling Improved productivity Multi-channel support Enhanced customer service Clear call analytics Voicemail and messaging Centralize

  For the GITEX 2023 conference happening in Dubai in October, Vindaloo Softtech, a leading business technology solutions provider, has confirmed participation. GITEX Global, renowned as one of the world’s most influential technology events, brings together innovators, industry leaders, and visionaries from around the globe. The event is set to take place from October 16th to October 20th in Dubai, United Arab Emirates. Vindaloo Softtech has been making its mark, bringing innovation and excellence in the software development domain. The company is planning to showcase some of the innovative solutions they have been working on. Visitors to the booth 35 in Hall 26 (H26-C35) can expect live demonstrations, interactive sessions with our experts, and in-depth discussions on how our solutions can empower businesses to thrive in the digital age. Mr. Bhaskar Metikel, CEO of Vindaloo Softtech, expressed his enthusiasm about the event, saying, “GITEX is a remarkable platform for us to connect w

  When managing a contact center or handling the customer service department, you are not unknown to the sheer volume of calls coming in and going out in a single instance. As soon as an agent completes a call, the next call in waiting is automatically routed to them, and this is all thanks to the automatic call distribution mechanism. The primary purpose of an automatic call distributor is to route incoming calls to contact center agents or employees with specific skills. However, contact center owners and admins can make necessary changes to the distribution logic to increase the call processing efficiency of their teams. Here is everything you need to know about Automatic Call Distribution. How does Automatic Call Distribution Work? The Automatic Call Distribution is designed to eliminate unnecessary call transfers, prevent extended customer hold times, and increase first-call resolution rates by automatically connecting customers to the agent most qualified to assist them wit