Vindaloo Softtech Pvt. Ltd.

  When managing a contact center or handling the customer service department, you are not unknown to the sheer volume of calls coming in and going out in a single instance. As soon as an agent completes a call, the next call in waiting is automatically routed to them, and this is all thanks to the automatic call distribution mechanism. The primary purpose of an automatic call distributor is to route incoming calls to contact center agents or employees with specific skills. However, contact center owners and admins can make necessary changes to the distribution logic to increase the call processing efficiency of their teams. Here is everything you need to know about Automatic Call Distribution. How does Automatic Call Distribution Work? The Automatic Call Distribution is designed to eliminate unnecessary call transfers, prevent extended customer hold times, and increase first-call resolution rates by automatically connecting customers to the agent most qualified to assist them wit

  Cybernews published “Best App Development Companies for Mobile App Building” on 10th July on their platform and featured Vindaloo Softtech, a leading software development company, as one among them.  The article provided a small background of the different mobile app development companies along with the services they offer and who are their suitable clients. They recommended the company as being an ideal partner for businesses looking for a budget-friendly, white-label mobile app development partner. Delighted by the achievement, Vindaloo Softtech’s founder, Bhaskar Metikel, had the following to state “It is a testament to Vindaloo Softtech’s capabilities and recognizes Vindaloo Softtech’s exceptional dedication to providing unmatched software development solutions to clients worldwide. This motivates us to continue delivering quality solutions and providing excellent post-deployment support that matches the client’s unique needs.” After initially making its mark in VoIP software de

Businesses can’t afford to compromise on communications, i.e., internal as well as external communications. What was earlier dominated by telephones and fax machines is now being replaced by emails and VoIP. These digital communication channels have opened the doors for remote working. With the wider adoption of remote working, businesses are finding two-fold benefits of the same. Employees no longer need to be in the same room to collaborate, and companies are no longer bound to geographic locations when it comes to hiring the best talent. Video and voice conferencing are two major players that bring teams together, and companies have been facing issues such as software versions, hardware requirements, and development environments when it comes to conferencing. Thankfully, the emergence of  WebRTC technology  helped businesses eliminate these boundaries and simplify VoIP calling by allowing users to make/receive calls from their web browsers. Facebook, Amazon, and Google are among the

The recent pandemic forced businesses to adopt the remote working model, and while email was the preferred communication channel, the communication wasn’t happening in real-time. This increased the demand for alternative business solutions for ensuring team communication in real-time without lag. So, businesses started looking for VoIP-based business communication solutions that allow conferencing as well as support rich media. What is WebRTC? WebRTC (Web Real-Time Communication)  is a powerful VoIP technology enabling seamless peer-to-peer communication between web browsers and applications. Application programming interfaces (APIs) written in JavaScript make it easy for software developers to integrate different features using WebRTC. These APIs can be included in the developers’ applications in order to enable peer-to-peer (P2P) communications. There are no compatibility issues between the web and mobile applications, and there is audio, video, and text-based content support. WebRTC

In today’s digital age, businesses of all sizes realize the importance of having a robust online presence. This has led to businesses facing the dilemma of choosing between web apps and desktop apps. Each has its own set of strengths and limitations, and businesses need to consider different factors to make the right choice. Going through this article, we shall break down the differences based on various aspects such as accessibility, user experience, development and maintenance, offline capability, and security.  What is Desktop Application? A desktop application, also known as a desktop app or a native app, is a software program designed to run on a desktop-specific operating system, such as Windows, macOS, or Linux. It is installed directly onto a user’s computer or laptop. It utilizes the resources and capabilities of the user’s device to perform all different actions, such as complex calculations, real-time data processing, and resource-intensive operations. They often offer offli