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Showing posts from April, 2024

The Impact of AI on VoIP Cost Savings: A Case Study

  In today’s fast-evolving communication landscape, cost-efficiency dances down with the clarity of the connection. We have fallen on the verge of a new brewing revolution. Artificial intelligence (AI) is poised to shake down this particular landscape of (Voice over Internet Protocol)  VoIP communication . In this article, we will delve into the captivating case study of the impact of AI on VoIP. So, prepare yourself to understand and enter the dissecting mechanics of AI cost-saving impact. VoIP technology Before diving deep, we have to get an outside understanding of What is VoIP? and how it is different from traditional phones. Traditional telephonic signals transmit through physical wire to carry your voice as an analog signal. Mostly the infrastructure cost behind such telephonic calls is high. On the contrary, the  VoIP system  collects your voice and converts it into a digital signal to transmit it through a broadband connection to the recipient. As a result,  VoIP providers  can

AI vs. Human Agents: Which is Better for VoIP Customer Support?

  AI is employed in various areas of our lives and VoIP (Voice over Internet Protocol) is not an exception there. AI is being used in VoIP technology for enhanced call quality, security, and better user experience. Moreover, AI is also integrated at other levels, like automated call routing, voice recognition, sentiment analysis, and fraud detection to make the organization’s communication seamless and efficient. Not keeping it limited to these, many companies have started harnessing the power of AI for customer support. VoIP companies are turning to AI to provide proactive, personalized service that meets customer expectations, sometimes even before customers realize they need it. It is projected that by 2030, the AI sector will reach an impressive $2 trillion. While numerous companies are still in the experimental phase of using AI to enhance customer service, some have already experienced promising outcomes. But as more and more businesses are embracing AI-based customer support, it

Vindaloo Softtech is excited to showcase its top-notch products in the upcoming Call & Contact Centre Expo in Las Vegas

India, April 8, 2024- Being a forerunner in the field of VoIP enterprise software development, Vindaloo Softtech is excited to showcase its industry-best products from booth no. 3070 in Las Vegas in the upcoming exhibition. It is rolling its sleeves to get prepared for the Call & Contact Center Expo on April 24th & 25th 2024. This event is held to learn and make the customer service experience better. At this, Vindaloo Softtech will not only represent its products but also look forward to meeting many industry leaders and aspirants and exchanging ideas with them. Vindaloo Softtech  is a reputed offshore software development company widely recognized for its expertise in crafting innovative VoIP software solutions. They offer various solutions such as; FreeSWITCH and WebRTC solutions, Asterisk development, Web and Mobile App development, Custom CRM development, and Staff Augmentation services. Their technology solutions improve how businesses operate while allowing clients to su