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Showing posts from January, 2023

Softphones v/s Deskphone – Which is best for your organization?

Businesses take their communications seriously. A split-second delay or a lapse in communication can severely impact decisions and cause them to lose their clientele. Hence, businesses always demand cutting-edge technology and hence are making the shift to VoIP systems.   Benefits of VoIP phone system for business The reason why businesses swear by VoIP solutions as reliable business communication channels are: -        Significant year-over-year savings -        Advanced enterprise-grade Unified Calling features -        Scalable solution -        Reliable and secure Another business decision when considering VoIP systems is “which out of softphone and desk phone should they use?” While they serve the same purpose, there are differences between both. Let’s understand the differences.   What is a Deskphone/ IP Phone? Deskphone, commonly called an IP Phone, is physical hardware that resembles a standard telephone but has additional hardware for VoIP-enabled feature

What is PBX, Its types, and why do businesses need one?

Business communication is an integral part of businesses irrespective of their scale or size. However, in the past decade, the tools to achieve business communication have evolved from physical telephone lines to digital calling solutions called Voice Over Internet Protocol.   What is a PBX server? In addition to being a digital telephone exchange, a PBX system is also a cost-effective solution that grants exceptional portability and additional advanced VoIP features such as Time Condition, IVR, Ring Group, Call Forwarding, Auto-attending, IVR, Video Conferencing, etc. In fact, these advanced features make PBX the most sought-after business phone solution that businesses favor.   How does PBX work? The data packets are transformed before being sent to the VoIP service provider, which manages call initiation and termination. Users can connect desktops, specialized VoIP phone hardware, or softphones to the network using SIP trunking. Both internal and external corporate commu