Vindaloo Softtech Pvt. Ltd.

  eCommerce is becoming the most profitable industry. Online retail sales amount to 4.9 Trillion U.S dollars worldwide and experts forecast it to grow over 50% within the next four years. ( Source :   Statista ) This kind of surge in the eCommerce market is a boon and bane as well for business owners. The increase in the online visitors to the store translates to increased revenues but also means increased queries and demand for a better customer care experience. A minor slip-up or a bad experience can push the customer towards the competition. Such modern problems require modern solutions such as chatbots and automated emails. However, for certain customers, having an actual person on the other side of the line is more comforting than the pre-programmed response from a robot. For such scenarios, a contact center solution is indispensable. Let’s understand the key features a modern contact center solution brings to the eCommerce industry. Key features of a modern contact center solutio

  Reflect on the five things you don’t forget to carry when stepping outside. Is your mobile or internet-enabled handheld devices one of them? If yes, you belong to 95% of the world’s population. Modern phones are no longer only the means of calling someone but can provide premium services such as navigation, photography, music/video playback, Voice over Internet Protocol communications, etc. In fact, using 3rd party apps, people rely on their phones for almost everything. As a result, the mobile app industry has been booming ever since the introduction of Android and iOS devices. In 2021, Google Play had 2.5 million apps, and App Store had over 4.7 million (source:  Statista ). Also, in 2021, the app store spending hit $170 billion worldwide, an increase of 30 percent year-over-year. ( Source ). So, to cater to the demands of modern consumers and the wishes of the brands looking to have a mobile app developed for them, companies started offering  mobile app development services . Why

VoIP is becoming the lifeline for most businesses when it comes to communicating with clients or having internal team interactions. Not only do they save money on the calling and equipment costs, but also offer multiple features such as follow me, call hold/forwarding, call transcription, call barge, real-time analytics, etc. All you need is an internet connection with decent bandwidth, a microphone and earpiece-enabled devices, and a PBX server for smart call management. However, the internet is full of people with ill-intent and wrong motives who are waiting to find a backdoor vulnerability to hijack the PBX servers and misuse it. Hence, maintaining a secure PBX server is of utmost importance. We shall be looking into the importance of adding a firewall to the PBX server. What is Firewall for the PBX server? A firewall, in general terms, is a module whose purpose is to monitor the incoming and outgoing traffic across a network and quarantine any irregularities. VoIP phones use the in

  “Chaos was the law of nature; Order was the dream of man.” ―   Henry Adams When working in any service-based industry, timelines and processes hold great importance. The sheer amount of effort required to build a functional and feature-rich product, irrespective of the technology stack employed, requires different departments to work together like the cogs and gears of a well-oiled machine. Any lapse in coordination or communication can throw a wrench and throw the entire project into disarray. This costs time and money for the company & the client and puts the reputation of the company at risk. Most companies offer development using two different project management methodologies when browsing for   software development services . Both the methodologies offer structured flow and individual, differentiated phases. However, both have other purposes & use cases. Let’s understand both project management methodologies in detail. What is Waterfall Methodology? You can consider the